ASAAR COUTURE • CLIENT CARE SERVICES

Refund Policy

Official Policy & Client Service Standards • Effective Winter 2026

100% Pure Unstitched Guarantee

Complete 3PC unstitched fabric cut directly from master weavers. Pure Micro Velvet 9000 with authentic zardozi embroidery.

Open Parcel Verification

Inspect your suit cut, embroidery, and digital shawl upon delivery before handing cash to the courier rider across Pakistan.

7-Day Doorstep Exchange

Hassle-free 7-day exchange window handled directly via our Lahore WhatsApp Concierge with doorstep rider pickup.

  1. We will gladly accept any unworn, unwashed & unstitched merchandise with original tags within 7 days of purchase for an exchange or refund*.
  2. Refund will only be issued in a case where the same alternative article is not available.
  3. Customer needs to return the merchandise via traceable delivery, i.e. courier or registered post, at his own expense to our address.
  4. Delivery charges will not be refunded.
  5. 15% administrative cost and delivery charges will be deducted from the total purchase value.
  6. Refund requests will be processed within 7-15 working days after receiving the returned products.

For further queries about exchanges and returns, please contact us on our WhatsApp:

Need Immediate Concierge Assistance? Our Lahore atelier team is available Monday through Saturday to answer sizing, fabric, or order queries.
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